Refund Policy

Last Updated: [25.11.2024]

1. Introduction

At PrimeSkinLab, operated by Greenfish Soft Ltd, we value your satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on our website www.primeskinlab.com (“Website”). By making a purchase on our Website, you agree to this Refund Policy.

2. Nature of Digital Goods

Our products consist of digital goods in the form of CS2 (Counter-Strike 2) skins. Due to the intangible and instant-delivery nature of digital goods, refunds are subject to specific conditions detailed below.

3. Eligibility for Refunds

a. Non-Delivery of Product

If you do not receive the CS2 skins you purchased due to technical issues on our end, you are eligible for a full refund or a redelivery of the product.

b. Access Issues

If you experience significant issues accessing or receiving your purchased skins, please contact us within 24 hours of purchase. We will make every effort to resolve the issue or provide a refund if we are unable to do so.

c. Defective or Corrupted Items

In the unlikely event that the CS2 skins delivered are defective, corrupted, or not as described, you may be eligible for a refund or replacement. Please notify us within 24 hours of delivery with detailed information about the issue.

d. Duplicate Purchases

If you accidentally make duplicate purchases of the same skin, please contact us immediately. Upon verification, we will issue a refund for the duplicate transaction.

4. Non-Refundable Situations

a. Change of Mind

Refunds are not issued if you change your mind after the skins have been delivered.

b. Unauthorized Purchases

Purchases made without the account holder’s permission are not eligible for refunds. Please ensure your account credentials are secure.

c. Misuse or Loss

We are not responsible for any loss or misuse of the skins after delivery, including loss due to account compromise, trading, or selling.

d. Violation of Terms

Refunds will not be issued if you are found to be in violation of our Terms of Service, including engaging in fraudulent or illegal activities.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us Promptly:

   • Email us at support@primeskinlab.com within 24 hours of your purchase.
   • Include “Refund Request” in the subject line.

2. Provide Necessary Information:

   • Order Number
   • Date and Time of Purchase
   • Description of the Issue
   • Any Supporting Evidence (e.g., screenshots, error messages)

3. Await Our Response:

   • Our customer support team will acknowledge your request within 2 business days.

6. Processing Refunds

a. Evaluation Period

We will investigate your claim thoroughly, which may take up to 5 business days.

b. Communication

We may contact you for additional information during the evaluation process.

c. Decision Notification

You will be informed of our decision via email. If approved, we will process the refund promptly.

d. Refund Method

Refunds will be issued to the original payment method used during the purchase. Processing times may vary depending on your financial institution.

7. Chargebacks and Disputes

a. Prior Contact

We kindly ask that you contact us before initiating a chargeback or dispute. Most issues can be resolved quickly through our support team.

b. Unauthorized Chargebacks

Initiating a chargeback without first attempting to resolve the issue with us is considered a violation of this Refund Policy and may result in suspension of your account.

8. Exceptional Circumstances

In rare cases not covered above, we may consider refund requests at our discretion. Please provide as much detail as possible when contacting us.

9. Customer Support

Our support team is available to assist you with any issues related to your purchase.

• Email: support@primeskinlab.com
• Support Hours: 24/7

10. Amendments to this Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. It is your responsibility to review this policy periodically.

11. Legal Compliance

This Refund Policy is governed by the laws of England and Wales. Nothing in this policy affects your statutory rights.

12. Limitation of Liability

Our liability is limited to the amount of the purchase price of the digital goods. We are not liable for any indirect or consequential losses resulting from the use or inability to use our products.

13. Privacy

Any personal data you provide during the refund process will be handled in accordance with our Privacy Policy.

14. Entire Agreement

This Refund Policy, along with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and Greenfish Soft Ltd regarding refunds and supersedes any prior agreements.

15. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us:

• Company Name: Greenfish Soft Ltd
• Company Number: 16027558
• Registered Address: 11 Gamlin Close, Wellington, TA21 8FN, England
• Email: support@primeskinlab.com

16. Final Remarks

Your satisfaction is our priority. We appreciate your business and are committed to providing high-quality digital goods and exceptional customer service. If you have any issues or feedback, please do not hesitate to reach out to us.

Thank you for choosing PrimeSkinLab for your CS2 skins needs.