Privacy Policy

Last Updated: [25.11.2024]

1. Introduction

Welcome to PrimeSkinLab, operated by Greenfish Soft Ltd (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.primeskinlab.com (“Website”), purchase our products, or otherwise interact with us.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Website.

2. Company Information

• Company Name: Greenfish Soft Ltd
• Company Number: 16027558
• Registered Address: 11 Gamlin Close, Wellington, TA21 8FN, England

3. Data We Collect

a. Personal Data

While using our Website or services, we may ask you to provide certain personally identifiable information, including but not limited to:

• Contact Information: Name, email address, postal address, phone number.
• Account Information: Username, password, and other credentials.
• Payment Information: Credit/debit card details, billing address.
• Transaction Information: Details about purchases you’ve made.
• Communications: Records of your communications with us.

b. Automatically Collected Data

We may collect information automatically when you visit our Website:

• Usage Data: IP address, browser type, operating system, pages viewed, time spent on pages, and navigation paths.
• Cookies and Similar Technologies: For more details, please refer to our Cookies Policy.

4. How We Use Your Data

We use your personal data for the following purposes:

• To Process Transactions: Facilitating purchases of CS2 skins.
• To Provide Customer Support: Responding to inquiries, complaints, and requests.
• To Personalize Your Experience: Tailoring content and recommendations.
• To Improve Our Services: Analyzing usage to enhance our Website and offerings.
• For Marketing Purposes: Sending promotional materials, updates, and offers.
• To Ensure Security: Detecting and preventing fraud or other unauthorized activities.
• To Comply with Legal Obligations: Meeting regulatory requirements and enforcing our terms.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given us explicit consent to process your data.
• Contract Performance: To fulfill our contractual obligations to you.
• Legal Obligation: Compliance with legal and regulatory requirements.
• Legitimate Interests: For our legitimate business interests, such as improving our services.

6. Disclosure of Your Information

We may share your information with:

a. Service Providers

Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

b. Legal Obligations

Authorities or organizations when required by law, regulation, or legal process.

c. Business Transfers

In the event of a merger, sale, or transfer of assets, your information may be transferred to the successor entity.

d. With Your Consent

We may disclose your personal data for any other purpose with your explicit consent.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those of your country.

By using our Website or providing us with your information, you consent to this transfer.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet-based service can be 100% secure.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

10. Your Rights

Depending on your location and subject to applicable law, you may have the following rights regarding your personal data:

• Access: Request access to your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data.
• Restriction: Request restriction of processing your personal data.
• Portability: Request transfer of your personal data to a third party.
• Objection: Object to processing of your personal data for direct marketing purposes.
• Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your data.

To exercise these rights, please contact us at support@primeskinlab.com.

11. Children’s Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will take steps to delete it.

12. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies.

13. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Website and store certain information. For detailed information, please refer to our Cookies Policy.

14. Marketing Communications

With your consent, we may send you promotional emails about our products and services. You may opt-out of these communications at any time by clicking the “unsubscribe” link in the email or contacting us directly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our Website. Your continued use of the Website after such changes signifies your acceptance of the updated policy.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@primeskinlab.com
• Address: Greenfish Soft Ltd, 11 Gamlin Close, Wellington, TA21 8FN, England

17. Governing Law

This Privacy Policy is governed by the laws of England and Wales, without regard to its conflict of laws principles.

18. Complaints

If you believe that we have not complied with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK.

19. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy. You may contact the DPO at info@primeskinlab.com.

20. International Users

If you are accessing our Website from outside the Germany, please be aware that your information may be transferred to, stored, and processed in the Germany where our servers are located.

21. Automated Decision-Making

We do not use automated decision-making processes that could have a significant impact on you.

22. Social Media Features

Our Website may include social media features, such as the Facebook Like button. These features may collect your IP address and set a cookie to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.

23. Data Minimization

We collect only the data that is necessary for the purposes set out in this Privacy Policy.

24. Accuracy of Data

We take reasonable steps to ensure that your personal data is accurate and up-to-date. Please keep your account information current.

25. External Payment Processors

We use third-party payment processors who adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

26. Data Breaches

In the unlikely event of a data breach, we will promptly notify you and the appropriate authorities as required by law.

27. Consent to Processing

By providing personal data to us, you consent to our collection, use, and disclosure of such data in accordance with this Privacy Policy.

28. Language

This Privacy Policy is written in English. If it is translated into another language, the English version shall prevail in the event of any inconsistencies.

29. Your Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices.

30. Final Remarks

We are committed to safeguarding your privacy and ensuring that your personal data is protected.

Thank you for trusting PrimeSkinLab with your personal information.